Legal
Cookie Policy
Last updated: 7 May 2026
1. Who we are
This website, our customer portal, and our internal systems are operated by Trades People Local Ltd trading as TradesLocal (company number 14725356, VAT number 499375225), Tagus House, 9 Ocean Way, Southampton, Hampshire, United Kingdom, SO14 3TJ.
2. What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites work properly, keep you signed in securely, take payment, and provide insight into usage and performance.
This policy covers cookies on our marketing website (tradeslocal.co.uk), our customer portal, and the in-browser payment field that our engineers use on site to take card payments.
3. Categories of cookies we use
We use the following categories:
- Strictly necessary cookies: required to operate the website, the customer portal sign-in, and to take card payments securely. These do not require consent.
- Analytics cookies (GA4): used on the marketing website to understand traffic patterns and improve performance. Set only with your consent.
- Marketing cookies (Meta Pixel): used on the marketing website to measure ad performance and visits from Meta campaigns. Set only with your consent.
- Functional / live chat cookies (Tidio): used to enable live chat support and related session handling on the marketing website. Set only with your consent.
4. Strictly necessary cookies
These cookies are required for the site, the customer portal, and the on-site payment flow to work. They cannot be turned off through the cookie banner because the service would not function without them.
| Cookie | Provider | Purpose | Typical duration |
|---|---|---|---|
| tradeslocal_session | TradesLocal | Keeps you signed in to the customer portal and CRM and maintains your session state. | Session / up to 2 hours of inactivity |
| XSRF-TOKEN | TradesLocal | Cross-site request forgery (CSRF) protection for forms in the portal and CRM. | Session |
| cookie_consent | TradesLocal | Remembers your cookie banner choice on the marketing site. | Up to 12 months |
| __stripe_mid / __stripe_sid / m | Stripe | Set by Stripe.js when the card field is shown. Used to take payments and to detect and prevent fraud, in line with our payment processor obligations. | Session up to 1 year |
Stripe's cookies are only loaded when our payment field is rendered (typically on the engineer's device when taking payment on site, and during any in-portal payment). For Stripe's full cookie list, see stripe.com/cookies-policy/legal.
5. Optional cookies on the marketing website
These cookies are set on tradeslocal.co.uk only if you accept them via our cookie consent banner.
| Cookie | Provider | Purpose | Typical duration |
|---|---|---|---|
| _ga | Google Analytics (GA4) | Distinguishes unique users for analytics. | Up to 2 years |
| _ga_<container-id> | Google Analytics (GA4) | Stores session state and engagement data. | Up to 2 years |
| _fbp / _fbc | Meta Pixel | Measures campaign attribution and page-visit behaviour from Meta traffic. | Up to 90 days |
| tidio_* / tidio_state | Tidio | Supports live chat functionality, session continuity, and support interactions. | Session to 6 months |
Optional analytics, marketing, and live-chat technologies are only enabled if you accept them via our cookie consent banner.
6. Managing cookies
You can change your choice for optional cookies at any time using the button below. You can also control or delete cookies via your browser settings — please note that disabling strictly necessary cookies may break sign-in, payment, or core site functionality.
7. Contact
If you have questions about our use of cookies, please email [email protected] or call 0800 711 7711.